Faq
Shipping & Delivery
Q: How long does it take to receive my order?
A: Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Yes, we ship globally. International delivery times vary by location.
Returns & Exchanges
Q: What is your return policy?
A: You may return unused items within 30 days of receipt for a full refund. Items must be in original condition.
Q: How do I exchange an item?
A: Contact our customer service team within 14 days of receiving your order to initiate an exchange.
Product Information
Q: Are the products eco-friendly?
A: We strive to offer sustainable options. Look for the “Eco-Friendly” badge on product pages.
Q: Can I customize my accessories?
A: Currently, customization is available for select items. Check product descriptions for details.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, we use advanced encryption to protect your data.
Contact & Support
Q: How can I contact customer service?
A: Reach us via email at [email protected] or our live chat feature during business hours.
Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9 AM to 6 PM (GMT).